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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Why does investing in HP Services matter to your customers?

A) help reduce the impact of downtime and maximize employee productivity
B) earn money on rebates
C) give customers incremental discounts on accessories
D) resell HP Services

2. Why is it important to register HP Services?

A) It is less expensive to replace registered HP devices than devices that are not registered.
B) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
C) Registering HP Services is required to set up automatic renewal of services.
D) Registering HP Services entitles the customers to valuable rebates.

3. A customer states that the standard base warranty is sufficient. How should you respond?

A) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
D) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.

4. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to build new PC images per customer specifications
B) the ability to protect PCs with physical anti-theft tagging
C) the ability to modify, validate, and test customer-supplied images
D) the ability to include the customer logo during the booting process
E) the ability to load old BIOS versions on new devices

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