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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A) Original HP supplies work the first time, every time.
B) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
C) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
D) Non-HP supplies are not recyclable and are costly to dispose of properly.
E) Original HP supplies help reduce service calls, minimizing printer downtime.

2. Which print cartridge recycling option does HP offer?

A) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
B) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
C) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
D) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

3. How does the HP Planet Partners program protect the world's environment?

A) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
B) No HP cartridge returned through the HP Planet Partners program will go to a landfill.
C) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
D) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.

4. How does HP use serialization to combat the counterfeit and grey market?

A) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
B) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
C) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
D) It uses embedded code to determine in which regions the cartridges are sold.

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