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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP Care Pack Services option is considered a Risk Mitigation service?

A. Printer and Accessory Installation
B. PC Tracking and Recovery
C. Offsite Repairs
D. Asset Tagging

Question 2

Which HP PPS Services allow customers to add leasing of the new hardware purchased within the pricing?

A. HP Priority Services
B. HP Standard Contractual Services
C. HP Care Pack Services
D. HP Custom Contractual Services

Question 3

Which statement is true about the duration of the risk mitigation services?

A. Duration of services is based on warranty duration and extensions.
B. Duration of services is based on event type, depending on the hardware issue.
C. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
D. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.

Question 4

Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?"

A. Tracking and Recovery Services
B. Defective Media Retention
C. Installation
D. Asset Tagging

Question 5

A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A. Upgrading with HP Contract
B. Purchasing an extended warranty
C. HP Post-Warranty Care Pack
D. Hardware Refresh

Solutions: