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| Section | Objectives |
|---|---|
| Topic 1: Scripting and Call Control | - Routing scripts design
|
| Topic 2: Installation and Deployment | - UCCE software installation
|
| Topic 3: Configuration and Implementation | - Cisco CVP integration - Call routing configuration
|
| Topic 4: Troubleshooting | - Call flow debugging - Common deployment issues |
| Topic 5: Cisco Unified Contact Center Enterprise Architecture | - UCCE system components and architecture
|
| Topic 6: Administration and Maintenance | - User and agent management - System monitoring and reporting |
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