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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A) CTI OS Agent Desktop using C++ CIL
B) CTI OS Agent Desktop using .NET CIL
C) Cisco Agent Desktop
D) CTI OS Agent Desktop using Java CIL

2. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

A) from the call arrival to the point that the agent answers
B) from the transfer to IVR to the point that the agent answers
C) from the transfer to IVR to the point that the agent hangs up
D) from the call arrival to the point that the agent is ready

3. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A) ConfigManager user access on Admin Workstation
B) service account login
C) Supervisor CTI OS or Cisco Agent Desktop user login
D) WebView user login

4. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
B) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
C) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
D) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.

5. When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A) H.323
B) SCCP
C) MCGP
D) SIP

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