Cisco 642-165 dumps - in .pdf

642-165 pdf
  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Updated: Aug 22, 2026
  • Q & A: 186 Questions and Answers
  • PDF Price: $59.99
  • Free Demo

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  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Updated: Aug 22, 2026
  • Q & A: 186 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Cisco 642-165 dumps - Testing Engine

642-165 Testing Engine
  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Updated: Aug 22, 2026
  • Q & A: 186 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Cisco 642-165 Exam Syllabus Topics:

SectionWeightObjectives
Monitoring, Reporting and Troubleshooting8%- Log analysis and alarm management
- Real-time and historical reporting
- Common issues and resolution
Call Routing and Scripting25%- Cisco Unified CCX Editor usage
- Script creation, editing, and debugging
- Application triggers and call flow logic
Resource Management15%- Resource assignment and selection criteria
- Agents, teams, and skill groups
- Contact Service Queues (CSQs)
UCCX Architecture and Deployment20%- System components and software architecture
- Integration with CUCM and other Cisco platforms
- Server deployment and virtualization requirements
Features and Subsystems12%- CTI integration and JTAPI configuration
- IVR, prompt management, and recordings
- Email, chat, and outbound dialer subsystems
Initial Configuration and Setup20%- Database, LDAP, and network configuration
- Licensing and feature activation
- Application Administration (AppAdmin) access

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