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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service offers faulty hardware repair at a designated HP repair center?

A) Offsite repair
B) Onsite repair
C) Designated repair center exchange
D) Travel repair

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Priority Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Custom Contractual Services

3. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Tracking and Recovery Services
B) Defective Media Retention
C) Installation
D) Asset Tagging

4. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Care Pack Central
B) HP Attach Widget
C) HP Support Center
D) HP MySalesGuide

5. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) HP earned several recognitions for quality of support experience and excellence in operations.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) More than 60% of customers rated the service provided by HP as excellent.

Solutions: