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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is defined as "any component that needs to be managed in order to deliver an IT service"?

A) An event
B) A configuration item
C) A change
D) An IT asset

2. Which dimension considers the application of artificial intelligence to service management?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

3. Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A) Service configuration management
B) Monitoring and event management
C) Service desk
D) IT asset management

4. Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

A) tools
B) plans
C) process
D) measurement

5. Which is provided by the 'engage' value chain activity?

A) Ensuring that stakeholder needs are understood by the organization
B) Ensuring that stakeholder expectations for quality are met
C) Ensuring that services are operated to meet agreed specifications
D) Ensuring that service components are available when needed

Solutions: