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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was wird typischerweise durch Benachrichtigungen erkannt, die von einem IT-Dienst, CI oder Überwachungstool erstellt werden?

A) Probleme
B) Vorfälle
C) Anfragen
D) Ereignisse

2. Welche Aussage zur Praxis der „Change Enablement“-Praxis ist RICHTIG?

A) Für Standardänderungen sollte es eine separate Änderungsautorität geben, die leitende Manager umfasst, die die damit verbundenen Risiken verstehen
B) Standardänderungen sind solche, die nach einem Standardprozess geplant, bewertet und genehmigt werden müssen
C) Normale Änderungen werden durch die Erstellung einer Änderungsanforderung ausgelöst, die manuell oder automatisiert erstellt werden kann.
D) Die Bewertung und Genehmigung normaler Änderungen sollte beschleunigt werden, um sicherzustellen, dass sie schnell umgesetzt werden können

3. Welche Aussage zu Wertströmen ist RICHTIG?

A) Jeder Wertstrom muss Lieferanten oder Partner umfassen
B) Jeder Wertstrom muss alle sechs Wertschöpfungskettenaktivitäten umfassen
C) Jeder Wertstrom muss für ein bestimmtes Szenario konzipiert sein
D) Jeder Wertstrom muss alle 34 ITIL-Praktiken umfassen

4. Welche Maßnahmen ergreift ein Service Desk bei allen Problemen, Fragen und Anforderungen, die ihm gemeldet werden?

A) Initiieren, genehmigen, erfüllen
B) Diagnostizieren, untersuchen, lösen
C) Anerkennen, klassifizieren, besitzen
D) Planen, bewerten, autorisieren

5. Was ist der Zweck der Praxis des „Bereitstellungsmanagements“?

A) Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
B) Zum Verschieben neuer oder geänderter Komponenten in Live-Umgebungen
C) Zur Planung und Verwaltung des gesamten Lebenszyklus aller IT-Assets.
D) Um neue und geänderte Dienste und Funktionen zur Nutzung bereitzustellen

Solutions: