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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) Internal departments
B) Suppliers, manufacturers and vendors
C) Customers
D) The facilities management function

2. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Service asset and configuration management
B) Event management
C) Service catalogue management
D) Problem management

3. The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

A) Data
B) Information
C) Governance
D) Knowledge

4. Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A) 1 and 3 only
B) All of the above
C) 1 and 2 only
D) 2 and 3 only

5. What are the three service provider business models?

A) Internal service provider, external service provider, outsourced 3rd party
B) Internal service operations provider, external service operations provider, shared service unit
C) Internal service provider, external service provider, shared service unit
D) Internal service provider, outsourced 3rd party and off-shore party

Solutions: