ITIL v3 Foundation: Prerequisites

It is important to note that any individual interested in ITIL can go for the ITIL v3 Foundation certification without any problems as it does not have any prerequisites, other than passing the corresponding exam. This foundational-level certificate covers all the areas of the service lifecycle, which is why it is so beneficial for all the candidates.

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ITIL v3 Foundation: Exam objectives

The candidates for the ITIL v3 Foundation certification exam must be able to demonstrate their skills in the IT service management as covered in the syllabus. To develop the required competence, you must take time to go through the topics covered in the units of the test. They are as follows:

ITILFND01: Service Management as a Practice – the applicants are required to develop an understanding of the service concepts and be able to describe the concept of service management as a practice. In other words, they should have the ability to do the following:

Explain the concept of best practices within the public domain;

• • Describe why ITIL is successful;• Describe the concept of a service;• Describe the concept of external and internal customers and services;• Describe the concept of service management;• Describe the concept of IT service management;• Describe the concept of the stakeholders within service management;• Describe functions and processes;• Describe the process model and process characteristics.

EXIN ITILFND Exam Syllabus Topics: