UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?
Choose 2 answers

• A. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
• B. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
• C. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
• D. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third- party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

• A. Ensure all data objects across the different clouds have a unique external identifier
• B. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
• C. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
• D. Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
• E. Draft a solution to show how consolidated reporting can be done using CRM Analytics.

Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers

• A. Opportunities and Opportunity Products from Sales Cloud
• B. Invoicing payment status sync between Salesforce Billing and ERP
• C. Product and Revenue Schedules from Sales Cloud
• D. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

• A. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
• B. Provide access to B2B Commerce data within the Service Console so they can see the cart.
• C. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
• D. Implement an embedded web view of B2B Commerce within the Service Console.

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

• A. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
• B. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
• C. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
• D. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.