The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

• A. Grant access to resellers and partners by providing Customer Community licenses.
• B. Grant access to resellers and partners byproviding Partner Community licenses.
• C. Grant access to resellers and partners by providing Customer Community Plus licenses.
• D. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

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AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

• A. Break down training materials into quick reference guides for job-specific functions.
• B. Record hour-long pieces of training for each job role so users can review on their own time.
• C. Place all training materials on the home page so users can find them easily.
• D. Ensure each team has a Salesforce champion that can provide one-on-one training.

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Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The applicationisexpected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

• A. Salesforce Custom Object
• B. In the ERP Order Object
• C. Salesforce Order Object
• D. B2B Commerce Order Object

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Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

• A. Is the data shared between the direct Sales team and indirect Sales team?
• B. Can the direct Sales team use the standardfunctionality?
• C. How critical are the business processes?
• D. Are the processes the same for the direct Sales team and indirect Sales team?

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A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

• A. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
• B. Agree with the management team to postpone the go-live and increase the scope to include the desired features.
• C. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
• D. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

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