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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to number
B) Route-to digits
C) Messaging skill
D) Converse-on skill
E) Collect digits

2. Which command is used to find the current CMS release?

A) pkginfo -r cms
B) pkginfo cms
C) pkginfo -x cms
D) pkginfo -p cm

3. What is the term of an extension that routes calls to specific vector?

A) Vector Directory Number (VDN)
B) Hunt Group Number (HGN)
C) Vector Routing Number (VRN)
D) Routing Directory Number (RDN)

4. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the switch release in the CMS needs to be changed to CM6.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) It is not necessary far either the reporting adjunct or the switch release to change.

5. Which packet is needed to have skill available instead of hunt groups?

A) Silver
B) Premium
C) Standard with EAS
D) Elite with EAS

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