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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) route-to-digits
B) collect-digits
C) converse-on
D) queue-to

2. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) The switch can have a direct-connect to the CMS
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the flashing skill button on the telephone set
B) by the VDN of Origin announcement before call is delivered
C) by the Skill whisper announcement before call: is delivered
D) by the telephone display (a = Originator Name to VDN)

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) From the CMS menu. Maintenance Connection Status shows a link operational.
D) The /cms/install/logdir/admin. log shows a link is operational.
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

5. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B) emssve change authorizations; make needed changes to authorization
C) All changes are made in the CM using the change cam proc screen
D) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.

Solutions: