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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Authoritative command
B) Altering the human variable
C) Problem solving
D) Altering the structural variables

2. Which method should be used to maximize team member participation in global meetings?
Select one.

A) A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
B) Change of global meeting membership frequently to maintain interest in meetings
C) Parallel voice messaging contacts to tie members together
D) Electronic technology to tie team members together during meetings

3. What is one of the six primary characteristics that define an organization's culture?

A) Political orientation
B) Adaptability
C) Aggressiveness
D) Market orientation

4. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Establish more rigid roles for group members
B) Make the group larger
C) Decrease the difficulty of becoming a group member
D) Physically isolate the group

5. Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?
Choose 1 answer

A) Path-goal theory
B) Leader-participation model
C) Situational leadership theory
D) Leader-member exchange theory

Solutions: