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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Microsoft Genuine Firmware (MGF)
B) Authentic Version ROM (AVR)
C) Genuine Product Chipset (GPC)
D) Digital Product Keys (DPK)

2. How should you tighten screws while servicing HP notebooks?

A) Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost
B) Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly
C) Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign
D) Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components

3. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, memory, LCD, and PCI data path
B) installed hardware, memory, cache, PCI data path, and flash ROM
C) installed hardware and system memory
D) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)

4. What should a customer ship to HP when required to return a product for repair?

A) all components of the product including storage drives unless the storage includes sensitive data and the problem is not caused by the storage drives
B) the entire product, including power supply, mouse, and case, so HP can ensure full functionality and product protection
C) the entire product along with the username and password so user information can be migrated to a new unit if the product cannot be repaired
D) the product with the hard drive, memory, and removable media removed as long as the removed parts are not defective

5. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,

A) Password Manager
B) Embedded Security
C) Credential Manager
D) BIOS configuration

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