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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which benefit does HP DriveGuard add to a notebook?

A) It protects the hard drive from moisture damage.
B) It encrypts the hard drive data and password-protects it.
C) It enhances Windows Aero security performance.
D) It detects sudden motion and temporarily stops the hard drive.

2. A customer has installed a NIC. but it has no network connectivity. What is the first step in resolving this issue?

A) Check the network card IRQ.
B) Reseat the network card.
C) Run the ipconfig utility.
D) Replace the network card.

3. A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

A) Microsoft Aero
B) HP Assistant
C) Microsoft Office
D) HP Help and Support

4. Which options are available as HP notebook security features? (Select two.)

A) Trusted Platform Module (TPM)
B) processor change alert
C) integrated alarm
D) data encryption
E) motion sensor

5. After installing new software, a customer reports an operating system failure that results in random blue screens.
What is the first option you should recommend for this customer?

A) Use Microsoft System Restore to return to a previous known working state.
B) Replace the hard drive.
C) Restore the operating system from the operating system CD/DVD.
D) Repair the operating system using the operating system CD/DV

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