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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which channel types are supported in SAP Cloud for Customer? ]

A) Employee support
B) Consumer-to-consumer
C) Business-to-consumer
D) Business-to-customer
E) Business-to-business

2. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Parents
C) Competitors
D) Accounts

3. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate notes entered by a user
B) Translate work center and view labels
C) Translate extension field labels
D) Translate all buttons

4. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SPNEGO
B) OpenlD2.0
C) X 509
D) SAML

5. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Warranty
B) Channel type
C) Escalation status
D) Escalated Date

Solutions: