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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Microsoft SharePoint
B) Google Docs
C) MindTouch
D) SAP Jam

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define the organizational structure
B) Define business roles
C) Set up scoping
D) Execute data migration

3. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Organizational unit
C) Business role
D) Employee

4. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Custom calculated key figures are allowed
C) Custom reports require new data sources
D) Custom reports can be created by sales employees
E) Variable selection is possible

5. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Request new tenants
B) Update fine-tuning
C) Apply SDK solution
D) Create business roles

Solutions: