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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which Checklist-Elements are available in Coresystems Field Service Solution? Choose Three correct answers.

A) Description
B) Text input
C) Checkbox
D) Table
E) PDF

2. Where do I find complete documentation about SAP FSM? Choose the correct answer.

A) documents.coresystems.net
B) docs.coresystems.net
C) helpfiles.coresystems.net
D) documentation.coresystems.net

3. What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.

A) Select whether it is mandatory
B) Select a template
C) Select a record form the linked object
D) Select a linked object

4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
D) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
E) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not

5. Technicians on mobile can. Choose Three correct answers.

A) Mark a job as 'technically complete
B) Decide if their device is geo located or not
C) Checkout a service assignment
D) add Skills to an Activity

Solutions: