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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
(No Answer)

A) What can you enable to locate a lost Mac system?
B) What's a profile? How are profiles managed?
C) How can an OS X system automatically connect to a Wi-Fi network?
D) What is file system metadata? What are some examples of file system metadata?

2. Files with metadata may cause problems for NFS or WebDAV network file systems. Also, avoid AFP 2 services provided by Windows file servers.

A) How does network service order affect network connectivity?
B) What steps should you use when troubleshooting application issues?
C) What are the two primary traditional installation methods in OS X?
D) What are some known issues that arise when connecting to network file services?

3. Disk Utility and System Information can both be used to gather information about storage devices.

A) Which two built-in OS X applications can be used to gather information about storage devices?
B) What OS X application is set as the default for opening archive files?
C) Which application is used to examine open applications on OS X?
D) Which keyboard shortcut can be used to temporarily choose another startup disk?

4. Review the screenshot, and then answer the question below.

While attempting to reinstall OS X Mountain Lion in Recovery mode, you get the error message shown above. Your Mac is physically connected to an Ethernet network. Which tool can you use to diagnose the problem further?

A) Network Diagnostics
B) Internet Connect
C) Network Utility
D) Network Preferences

5. AppleTalk works only with OS X v10.5 or earlier.

A) What functionality does OS X support with the AppleTalk protocol?
B) What two volume formats are supported for an OS X system volume?
C) How can you acquire the OS X Mavericks installer?
D) What application is used to manage keychain settings?

Solutions: