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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Search for all answers that have the address and update.
B) Create a variable to contain the address and update all answers to include it.
C) Call support and have them run a search and replace on the database.
D) Create a standard text to include the new address and update all the answers to include it.

2. How is unconditional linking different from conditional linking for a linked column in a report?

A) Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
B) Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
C) Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
D) Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.

3. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
B) Include battery and damage as keywords under Answers Stop Words.
C) Edit the alias text file to include alias words - battery damage, battery issue, battery.
D) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

4. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A) Ctrl + T
B) Ctrl + O
C) Ctrl + A
D) Ctrl + N

5. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A) 25 MB
B) 30 MB
C) 20 MB
D) 10 MB
E) 5 MB

Solutions: