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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f4, f3, f5
B) f2, f5, f3, f1, f4
C) f5, f2, f3, f4, f1
D) f2, f5, f1, f3, f4
E) f1, f2, f5, f3, f4

2. Which two are non-CRUD operations?

A) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
B) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
C) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
D) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
E) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
F) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

3. Which three statements are true about add-ins?

A) They are the visual areas of Oracle Service Cloud Agent Desktop.
B) They can be added to the Custom Portal area of Oracle Service Cloud.
C) They always run locally to access local data.
D) They always run locally on the machines on which the desktop application runs.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They can be designed to create visual components and not perform any integrations.

4. Which four types are used by incidents queues?

A) Quick
B) LIFO
C) Advanced Routing
D) Round Robin (All)
E) Standard
F) FIFO
G) Round Robin (Logged In)

5. Which two components can be edited in a standard report?

A) Permissions
B) Column headings
C) Non-selectable filters
D) Report headings
E) Graphs
F) Schedules

Solutions: