Nortel 920-326 dumps - in .pdf

920-326 pdf
  • Exam Code: 920-326
  • Exam Name: Nncds-symposium contact center poftfolio
  • Updated: Sep 08, 2026
  • Q & A: 73 Questions and Answers
  • PDF Price: $49.99
  • Free Demo

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  • Exam Code: 920-326
  • Exam Name: Nncds-symposium contact center poftfolio
  • Updated: Sep 08, 2026
  • Q & A: 73 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.98  $69.99
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Nortel 920-326 dumps - Testing Engine

920-326 Testing Engine
  • Exam Code: 920-326
  • Exam Name: Nncds-symposium contact center poftfolio
  • Updated: Sep 08, 2026
  • Q & A: 73 Questions and Answers
  • Software Price: $49.99
  • Testing Engine

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Nortel 920-326 Exam Syllabus Topics:

SectionObjectives
Agent and Supervisor Operations- Agent configuration and behavior
  • 1. Agent states and monitoring
    • 2. Agent login/logout procedures
      Reporting and Performance Management- Call center reporting tools
      • 1. Historical reporting
        • 2. Real-time monitoring
          Call Routing and Queue Management- Routing strategies
          • 1. Skill-based routing
            • 2. Queue prioritization
              System Administration- Configuration and maintenance
              • 1. System configuration settings
                • 2. User and group management
                  Symposium Contact Center Architecture- System architecture and components
                  • 1. Symposium platform components
                    • 2. Contact center server architecture

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