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BBPSD Customer Service Sample Questions:

1. A useful way of prioritising your task is known as the:

A) ABC approach.
B) Listing approach.
C) PTT approach.
D) RST approach.

2. When communicating with a customer by writing a letter you should:

A) All of the above.
B) Keep the letter courteous, short and to the point and spell check it.
C) Read through the letter before sending.
D) Sign the letter yourself.

3. A concentrated targeting strategy is used when a product or service has:

A) Been selected for a product with more than one customer segment.
B) Been specially developed for a particular market segment.
C) More marketing resources allocated to it.
D) Not been differentiated in the market place.

4. A person who has the skills to deal effectively in customer facing roles is known as a:

A) Customer service professional.
B) A trained salesperson.
C) A marketing specialist.
D) A service employee.

5. Doing more than one task at a time is known as:

A) Sequential tasking.
B) Multitasking.
C) Efficiency tasking.
D) Activity scheduling.

Solutions: