Genesys GE0-601 dumps - in .pdf

GE0-601 pdf
  • Exam Code: GE0-601
  • Exam Name: Certified Genesys Engineer (CGEB) Exam
  • Updated: Jun 13, 2026
  • Q & A: 100 Questions and Answers
  • PDF Price: $888.00
  • Free Demo

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  • Exam Code: GE0-601
  • Exam Name: Certified Genesys Engineer (CGEB) Exam
  • Updated: Jun 13, 2026
  • Q & A: 100 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $1776.00  $908.00

Genesys GE0-601 dumps - Testing Engine

GE0-601 Testing Engine
  • Exam Code: GE0-601
  • Exam Name: Certified Genesys Engineer (CGEB) Exam
  • Updated: Jun 13, 2026
  • Q & A: 100 Questions and Answers
  • Software Price: $888.00
  • Testing Engine

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About Genesys GE0-601 VCE materials

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

  • Managing Licenses
  • Configuring ACD
  • Security and Compliance Enhancements
  • Understand the configuration options available for ACD/Skills-Based routing
  • Status Messages, Account Codes, and Wrap-up Codes
  • Basics of Interaction Reporter
  • Workgroups ACD Skills
  • Managed IP Phone Configuration and Templates
  • Basics of Interaction Supervisor
  • Introduction to ACD Tools
  • Identify the components of the Interaction Administrator interface
  • Identify key configuration elements at the Default User, Role, Workgroup, and User level
  • Overview of Interaction Center Business Manager
  • Managed IP Phone Network Provisioning
  • Configuring Client Button and Queue Columns
  • Configuring Stations
  • Overview of Client Templates
  • Introduction to PureConnect Application Suite
  • Using Response Management Libraries

Configuring Call Flows

  • Structure of a Node
  • Overview of Default Profile
  • Overview of Custom Profiles
  • Recognize and use the files and storage structure used by the Interaction Attendant
  • Email Operations
  • Publish, import, and export a new Interaction Attendant configuration
  • Queue Operations
  • Manage Voice Prompts
  • Standard Inbound Operations
  • Schedule Configuration
  • Default Auto Attendant set of menus and operations
  • Email Schedules
  • Overview of Default Schedule
  • Email Profiles
  • Overview of Interaction Attendant user interface
  • Create and configure operations that comprise an Interaction Attendant menu

Interaction Center Certified Engineer (ICCE) Bootcamp

  • DNS Server
  • Interaction Center Architecture
  • Running Setup Assistant
  • Configuring IC Switchover Process
  • Gateways Overview
  • Interaction Center Platform Overview
  • TroubleShooting
  • New License Generation
  • Understanding Lines and Groups
  • SIP Proxy
  • Configure Interaction Media Server
  • Post Installation Configuration
  • Directory Server
  • IC System Manager
  • SIP Station Configuration
  • WireShark Analyzer
  • IC Licensing Overview
  • Log Viewer
  • Configure Line Groups
  • Licensing Users and Stations
  • Configure Regionalization
  • Installing IC and Interaction Media Server
  • Using Interactive Update Client
  • Interaction Subsystems
  • Codecs
  • Site Information
  • DID/DNIS Routing
  • Configure SIP addresses
  • Reporting Tables
  • Database Server
  • License Management and Allocation
  • Log Retrieval Assistant
  • DHCP
  • Interaction Center Security Methods
  • IC Survey File
  • SIP Line Configuration
  • Dial Plan
  • Interactive Update Provider Overview

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For more info read reference:

ICCE Study Guide

Interaction Center Certified Engineer Study Guide

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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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