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Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B) It is an agent selection component based on attribute matching across all channels.
C) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
D) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

2. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) BUSY
B) READY
C) NOT_READY
D) CONNECTED

3. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe

4. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the voice channel.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The AES and CSC connections are established.
D) The Avaya Oceana agents are in READY state for the email channel.

5. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /var/log/Avaya/eventing/attivemq.log
B) /var/log/Avaya/cs/evenUog
C) /vat/log/Avaya/services/event.log
D) /var/log/Avaya/dcm/event.log

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