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Avaya 6402 Exam Syllabus Topics:

Avaya IP Office Implementation Sample Questions:

1. A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)

A) Allocate hall the channels to an incoming Line Group ID.
B) Allocate half the channels to an outgoing Line Group ID.
C) Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
D) Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.

2. With which two types of operating modes is the System SD Card available?

A) IP Office private and business mode
B) IP Office T.36 and T.42 mode
C) IP Office G.711 and G.713 mode
D) IP Office A-Law and p-Law mode

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?

A) Add the client CLIinformation to the Incoming Call Route.
B) Add the CLI information to the Account Code.
C) Enable CLItracking.
D) Enable Forced Account Code on the Incoming Call Route created for the client CLI.

4. Based on the information in the exhibit, how should the Afternoon recording be changed?

A) Dial *8101 then follow the prompts.
B) Dial *8201 then follow the prompts.
C) Dial *17 and then 5 to get the hidden prompt.
D) Upload anew recording using Monitor.

5. Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?

A) Advanced File Upgrade
B) HTMLconverter
C) LVM Greeting Utility
D) Save Files asfeature within Manager

Solutions: