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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A. Dedicated hardware and shared software
B. Dedicated hardware and dedicated software
C. Shared hardware and dedicated software
D. Shared hardware and shared software

Question 2

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A. It is sold through Direct and Indirect channels.
B. Call Center Elite includes Business Advocate.
C. CC-Elite can be ordered as a standalone for a 3rd party PBX.
D. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
E. Call Center Elite requires CMS.

Question 3

A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A. Primary-Backup
B. Active-Active
C. Primary-Secondary
D. Active-Passive

Question 4

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A. Avaya Aura® Elite Multichannel
B. Avaya Proactive Contact
C. Avaya Control Manager
D. Avaya Aura® Call Center Elite

Question 5

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A. Expert Agent Selection
B. Enterprise Analytics
C. Workforce Management
D. Quality Monitoring
E. Customer Feedback

Solutions: