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NEW QUESTION 19
All of the following describe indirect materials EXCEPT:
- A. essential for the business to operate
- B. referred to as MRO
- C. part of finished product
- D. not part of the manufacturing process
Answer: C
NEW QUESTION 20
All of the following are reasons why companies are adding more services around their productsEXCEPT:
- A. desire of companies to compete on price
- B. need to get closer to the customer
- C. commoditization of products
- D. increase in IT capabilities that make this offering possible
Answer: A
NEW QUESTION 21
A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?
- A. Domestic
- B. Globally integrated
- C. Virtual
- D. Multinational
Answer: D
NEW QUESTION 22
What is the impact on annual holding costs of increasing the order quantity?
- A. annual holding costs remains constant
- B. annual holding costs increase
- C. annual holding costs decrease
- D. cannot tell impact on annual holding cost
Answer: B
NEW QUESTION 23
All of the following are characteristics of functional products EXCEPT:
- A. predictable demand
- B. 10% to 25% forced end-of-season markdown
- C. long product life cycles
- D. lower profit margins
- E. stable demand
Answer: B
NEW QUESTION 24
A well-grounded program in which a company focuses on customer success involves:
- A. a commitment to focus on short-term business relationships.
- B. a thorough understanding of individual customers' requirements.
- C. making similar commitments to customers in order to maintain lasting relationships.
- D. a focus on relationships having high profitability and low potential for growth.
Answer: C
NEW QUESTION 25
Customer demand is 120 units per week. The company works on a 9-hour shift per day, 5-day per week basis. Each shift has a 1/2-hour lunch break and two 15-minute coffee breaks. The cycle time is 12 minutes. To meet demand, production must occur at the rate of one unit every:
- A. 22.5 minutes.
- B. 20 minutes.
- C. 12 minutes.
- D. 28 minutes.
Answer: B
NEW QUESTION 26
All of the following are typically contributed exclusively by operations during an S&OPmeeting EXCEPT:
- A. new product supply chain setup
- B. replenishment policies
- C. direct-shipment customers
- D. cost reductions
- E. supplier sourcing strategy
Answer: C
NEW QUESTION 27
Which of the following measures would be most appropriate for a supply chain focused on reliability as a competitive priority?
- A. Supply chain response time
- B. Order fulfillment lead times
- C. Production volume flexibility
- D. Total supply chain cost
Answer: A
NEW QUESTION 28
Which of the following actions by trading partners would be most appropriate to protect against variability in supply and demand?
- A. Improve product quality.
- B. Reduce product complexity.
- C. Increase information sharing.
- D. Increase inventory levels.
Answer: C
NEW QUESTION 29
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?
- A. Gaining a better understanding of customer requirements
- B. Implementing automated inter-organizational processes
- C. Focusing sales efforts on the most profitable customers
- D. Reducing the size of the sales force by automating activities
Answer: A
NEW QUESTION 30
The use of a seasonal index as a forecasting technique measures the ratio of the:
- A. average demand for all periods to the average seasonal demand.
- B. average seasonal demand to the average demand for all periods.
- C. standard deviation of the seasonal demand to the standard deviation of demand for all periods.
- D. average seasonal demand to the standard deviation of the demand for all periods.
Answer: B
NEW QUESTION 31
The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the following outcomes is likely following implementation of this decision?
- A. Inventory levels at the manufacturer will decrease.
- B. Production efficiencies at the manufacturer will increase.
- C. Lead times as seen by the customer will increase.
- D. Transportation costs as seen by the customer will increase.
Answer: C
NEW QUESTION 32
An operations manager wants to measure variability in the delivery time of insurance policies to clients. Which of the following quality tools most appropriately would show the level of variability?
- A. Scatterplot
- B. Check sheet
- C. Pareto chart
- D. Histogram
Answer: D
Explanation:
Section: Implementation and Operations
NEW QUESTION 33
Which of the following customer relationship management activities most appropriately is used for revenue generation?
- A. Measuring customer preferences
- B. Identifying customer margins
- C. Generating customer leads
- D. Generating graphic sales models
Answer: C
NEW QUESTION 34
All of the following helps build a brand EXCEPT:
- A. awareness among buyers
- B. polling customers of competitors
- C. product functionality
- D. advertising and promotion
- E. reputation
Answer: B
NEW QUESTION 35
Demand management involves which of the following undertakings?
- A. Adjusting capacity to support expected demand
- B. Engaging in activities associated with customer relationship management
- C. Creating higher customer demand by improving performance in areas such as lead time and service levels
- D. Understanding events and managing activities that could influence future demand
Answer: D
NEW QUESTION 36
All of the following are primary purposes of a market responsive supply chain processEXCEPT:
- A. minimize forced markdowns
- B. minimize stockout
- C. respond quickly to unpredictable demand
- D. maintain high average utilization rate
Answer: D
NEW QUESTION 37
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Certification Level
The Certified Supply Chain Professional or CSCP, is a professional-level certificate that assesses a candidate's knowledge and skills relating to the basic strategies, concepts, and technologies used in modern-day supply chain operations. This learning path is intended to give a broad understanding of supply management concepts to help your organization remain competitive in the ever-challenging business landscape. To attain this certification, you will have to pass one test, also known as the CSCP.
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