C_C4H510_04 Free Update With 100% Exam Passing Guarantee [2021]
[Dec-2021] Verified SAP Exam Dumps with C_C4H510_04 Exam Study Guide
SAP C_C4H510_04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
NEW QUESTION 45
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Templates
- C. Knowledge base
- D. Workflow rules
Answer: B
NEW QUESTION 46
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Integrate MindTouch
- B. Configure a service catalogue
- C. Activate scoping item "Create Service Requests from Incoming E-Mail"
- D. Setup a knowledge base for service contracts
Answer: A
NEW QUESTION 47
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The warranty is set to active.
- B. The warranty is expired.
- C. The ticket is escalated.
- D. The registered product has no installed base assignment.
Answer: B
NEW QUESTION 48
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Employee work distribution
- B. Territory work distribution
- C. Organizational work distribution
- D. Service category distribution
- E. Account work distribution
Answer: A,B,C
NEW QUESTION 49
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Transaction
- B. Customer
- C. Maintenance plan
- D. Contracts
Answer: A,B
NEW QUESTION 50
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Maintain the ticket hierarchy.
- C. Execute an action for grouping tickets.
- D. Use the Subticket tab to add a ticket.
- E. Define a multi-step approval process.
Answer: B,C,D
NEW QUESTION 51
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Pricing procedure
- B. Price list
- C. Price scale
- D. Cross-selling list
Answer: A
NEW QUESTION 52
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Maintenance plan
- B. Priority
- C. Service category
- D. Document types
Answer: C
NEW QUESTION 53
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Name
- B. Description
- C. Web service URL
- D. Data source ID
- E. Usage
Answer: A,D,E
NEW QUESTION 54
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a company.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a service organization.
Answer: B
NEW QUESTION 55
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Service agent
- B. Workflow rule
- C. Organizational unit
- D. Business user
Answer: D
NEW QUESTION 56
Which of the following options are possible for permissions?
- A. Restricted access rights override any unrestricted access you have defined.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. Unrestricted access rights override any restrictions you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
Answer: C
NEW QUESTION 57
When should you use the templates provided in the Data Workbench?
- A. When there is unstructured legacy data
- B. When data volume is low
- C. When the Mass Change Account Data tool is used
- D. When customer data needs to be loaded quickly
Answer: D
NEW QUESTION 58
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Maintenance measurement and readings
- C. Scoping attribute set
- D. Setup deals
Answer: A,B
NEW QUESTION 59
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- B. You can change the status of multiple sub-tickets from the main ticket.
- C. Opening the main ticket allows you to see all of the connected sub-tickets.
- D. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
Answer: B,C
NEW QUESTION 60
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Visit
- C. Contract
- D. Ticket
Answer: A,C
NEW QUESTION 61
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Contracts
- B. Tickets
- C. Activities
- D. External pricing
Answer: C
NEW QUESTION 62
How can you restrict access to Product View?
- A. Sales Data of Employee
- B. Employee
- C. Territories
- D. Service Unit of Employee
Answer: A
NEW QUESTION 63
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Select the relevant scoping question.
- D. Maintain the fine-tuning activity for date profiles.
Answer: B
NEW QUESTION 64
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Account
- C. Contacts
- D. Warranty
Answer: B,C
NEW QUESTION 65
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SAP Service Cloud Certification Exam Details:
| Reference Books | C4H440, C4H510 |
| Level | Associate |
| Number of Questions | 80 |
| Exam Code | C_C4H510_04 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Price | $550 (USD) |
| Passing Score | C_C4H510_04 - 63% |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Duration | 180 mins |
| Schedule Exam | SAP Training |
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