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NEW QUESTION 115
What are two advantages of setting up a custom domain for a Community? Choose 2 answers
- A. Better compatibility with DNS servers around the globe
- B. Better security at domain name registrars
- C. Better company branding
- D. Better Search Engine Optimization
Answer: C,D
NEW QUESTION 116
Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:
- UC can engage with partners during the sales cycle
- UC can have internal only discussions
- The channel manager can bring any UC employee to the discussion
- UC employees might have access to the partner community
How should a Salesforce administrator fulfil these requirements?
Select one or more of the following:
- A. Leverage unlisted groups and record sharing for access control
- B. Leverage the opportunity feed and group record layout access control
- C. Leverage private groups and record sharing the access control
- D. Leverage the opportunity feed and manual shares for access control
Answer: D
NEW QUESTION 117
Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate. Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?
Select one or more of the following:
- A. Community Builder
- B. Content Targeting
- C. Language Selector
- D. Translation Workbench
Answer: C
NEW QUESTION 118
Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community.
What should the Community Cloud consultant do to meet these requirements?
- A. Use the native Content Transformation tool to convert the resources into Knowledge articles.
- B. Consolidate work into WordPress and use CMS Connect in the Community.
- C. Create Knowledge articles that link to the relevant documents in both systems.
- D. Use CMS Connect to bring both sets of resources into the Community.
Answer: D
NEW QUESTION 119
Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references.
What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
- A. Update the customer profile by removing access to these custom fields on all article types
- B. Create separate articles without these custom fields for the Customer channel and include in the Community
- C. Modify the article detail page with custom Lightning Components that hide these custom fields
- D. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
Answer: A
NEW QUESTION 120
How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members.
However, users from the same partner should be able to hold discussions amongst themselves.
- A. Update the Internal User record to Private under Sharing Settings.
- B. Turn off Portal User Visibility under Sharing Settings.
- C. Create a sharing group for partner accounts under Sharing Settings.
- D. Deselect Community User Visibility under Sharing Settings.
Answer: D
NEW QUESTION 121
What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.
- A. Create a criteria-based Sharing Rule.
- B. Enable the Partner Sales Manager as Super Admin.
- C. Provide Super User Access to Partner Sales Reps.
- D. Set the number of partner roles to two.
Answer: D
NEW QUESTION 122
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Use the 'My Cases' list view with compact layout, return five records, and disable public access
- B. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- C. Use the Case object with full layout, return five records, and use the 'My Cases' list view
- D. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
Answer: B
NEW QUESTION 123
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Update the setting to "Allow access without login"
- B. Enable "Give access to public API requests on Chatter"
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to Public Visibility for all Community pages
Answer: C
NEW QUESTION 124
You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg,
.png, .gif) and only up to 500mb. What steps would you take to enable this?
- A. Define the file types in the Community Builder but it's not possible to restrict the file size
- B. Define the file types and size limit in the Community Manager under Administration
- C. Write an apex trigger on the Feed Object
- D. Download a 3rd party photo upload component from the AppExchange
- E. Define the file size limit in the Community Manager but it's not possible to limit the file type
Answer: B
NEW QUESTION 125
When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?
- A. Create a Knowledge article and make it visible to the appropriate channel
- B. Edit the Partner Community profile so that the Knowledge tab is visible
- C. Add the Global Header permission set to all Community users
- D. Update the Admin profile so that the Knowledge tab is visible
Answer: A
NEW QUESTION 126
What are three ways you can maximize engagement within your Salesforce Community?
- A. Reputation Points & Levels
- B. Measure Community Success
- C. Ompany Branding and a Custom Domain
- D. Frequent Promotions
- E. Establish Etiquette Rules
Answer: A,B,E
NEW QUESTION 127
Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?
- A. Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID
- B. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID
- C. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID
- D. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID
- E. Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation
Answer: C
NEW QUESTION 128
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.
They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
- A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
- B. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
- C. Create a customer survey using custom Lightning components and add it to the home page.
- D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder
Answer: C
NEW QUESTION 129
Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.
What is the status of the custom Lightning components on the page after the upgrade?
- A. The Lightning components are on the page and load as expected.
- B. The Lightning components are on the page, but will NOT load until the Community is published.
- C. The Lightning components are NOT on the page, but are available in the Community Builder
- D. The Lightning components are neither on the page nor in the Community Builder
Answer: A
NEW QUESTION 130
Universal Containers builds their customer Community on Customer Service Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation.
Where should the Salesforce Admin delete the recommendation?
- A. From the Community Builder
- B. From the Community Workspaces
- C. From the All Communities setup page
- D. From the Community site
Answer: B
NEW QUESTION 131
Universal Containers needs to provide Community access to a select set of customers. Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.
- A. Use theCommunity import wizard to create users.
- B. Use the Data loader to extract the customers and upload the customers to be set up as Community users.
- C. Use the Salesforce Community User API to create Community users.
- D. Use external ETL tools to extract customers and load into Salesforce.
Answer: B,D
NEW QUESTION 132
Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.
Which users will be able to edit and delete Salesforce Files based on their licence?
Select one or more of the following:
- A. Users with the Lightning External App licence
- B. Users with the Customer Community Plus licence
- C. Users with the High Volume Customer Portal Licence
- D. Users with the Customer Community licence
Answer: B
NEW QUESTION 133
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