Oracle 1z0-1037-22 Cert Guide PDF 100% Cover Real Exam Questions
Pass 1z0-1037-22 Exam - Real Questions and Answers
Oracle 1z0-1037-22 Exam Syllabus Topics:
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NEW QUESTION 21
Which three statements are true about processing options in Web Services? (Choose three.)
- A. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- B. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- C. FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.
- D. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- E. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- F. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
Answer: B,C,D
Explanation:
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that all NamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
NEW QUESTION 22
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
- A. Cumulative report
- B. Standard report
- C. Cross Tabs report
- D. Dashboard report
- E. Custom report
Answer: D
Explanation:
Dashboards are particularly useful for managers who need to view a wide range of data from different reports. Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards
NEW QUESTION 23
How can you access the Report Explorer?
- A. Home > Analytics > Report management > Report explorer
- B. Home > Analytics > Report Explorer
- C. Home > Configuration > Report management > Report explorer
- D. Home > Configuration > Report management
- E. Home > Configuration > Report Explorer
Answer: B
Explanation:
To access Knowledge Advanced Analytics:
Reference:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75
NEW QUESTION 24
Which three values does Knowledge Advanced use to calculate whether the answers returned have improved? (Choose three.)
- A. the total number of times documents were clicked on
- B. the number of times documents were clicked on as a result after a particular answer
- C. the total number of times the search has been made with the search string containing the title of the document
- D. the number of times the "Is this answer helpful?" option has been selected as "Yes"
- E. the number of cases linked to the top answer
Answer: A,B,D
Explanation:
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm
NEW QUESTION 25
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
- A. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test" ;_service.ClientCredentials.UserName.Password = "password";
- B. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test" ;_service.UserName.Password = "password";
- C. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test" ;_service.ClientCredentials.Password = "password";
- D. _service = new RightNowSyncPortClient();_service.UserName = "test" ;_service.Password = "password";
Answer: A
Explanation:
Example code:
var _client = new RightNowSyncPortClient();
_client.ClientCredentials.UserName.UserName = "";
_client.ClientCredentials.UserName.Password = "";
Reference:
http://eatcodelive.com/2016/05/19/get-all-users-from-oracle-rightnow-soap-api-with-c/
NEW QUESTION 26
Which three tasks should you perform after deploying custom objects? (Choose three.)
- A. creating system attributes
- B. defining relationships with other custom objects or standard objects
- C. editing a user's profile to grant permissions to use the custom object workspace
- D. creating a workspace
- E. creating standard reports
- F. adding the workspace to a user's navigation set
Answer: C,D,F
Explanation:
AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objects to workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
Reference:
Oracle Service Cloud User Guide, Release February 2017, page 92
NEW QUESTION 27
Which three types of answers can be added to the knowledge base? (Choose three.)
- A. File Attachment
- B. XML
- C. URL
- D. TEXT
- E. HTML
Answer: A,C,E
Explanation:
If you have an existing knowledge base and you would like to migrate that content into a knowledge base, you must create specific Content Types for that content to migrate to.
Before you migrate your knowledge base, create the following Content Types:
C: HTML - These answers represent HTML content. You create an HTML article by entering text in the Summary, Question, and Answer fields on the Add Content page.
D: URL - These answers represent URLs to external content. You create a URL article by entering the URL of the document that is to be the answer source for the given question in the URL field of the Add Content page. The URL must be to one specific page and not to a page containing links to additional sources or external collections. It is also important to enter a descriptive Summary and Question as Knowledge Advanced uses the information in these two fields when conducting internal searches for documents. For customer searches, Knowledge Advanced also indexes the destination URL so it can be searched.
E: Attachment - These answers represent standalone documents attached to the answer. You create an attachment article, select the attachment to use from the Attachment link on the Add Content page.
FAQ - These answers represent frequently asked questions.
KCS - These answers represent similar content from KSC articles.
Manual - These answers represent application manuals.
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Content_Authoring.htm#FAUKAcontent_authoring
NEW QUESTION 28
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
- A. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
- B. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
- C. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
- D. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
- E. In a batch request, the server will allow up to 100 transactions.
Answer: A,D
Explanation:
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.
NEW QUESTION 29
In Knowledge Advanced Search what is the use of the Concept feature?
- A. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
- B. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
- C. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
- D. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
Answer: B
Explanation:
The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users' questions and in the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_About_Concepts_and_Synonyms_aa1039663
NEW QUESTION 30
In Knowledge Advanced, which section displays the lock status?
- A. Reports
- B. Overview
- C. Analytics
- D. Properties
Answer: D
Explanation:
The Properties section displays the form properties and lock status.
NEW QUESTION 31
Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
- A. Slicing
- B. Bucket Filter
- C. Auto Filter
- D. Applied Filter
- E. Rollups
Answer: E
Explanation:
You can define rollup levels in a report to group data beneath headings in the report. You can add additional rollup levels to further break down the data under each heading by grouping data under sub-headings.
Using rollups, you can group rows in a report that share the same value in the columns you select for the rollup levels. For example, you could add rollups to an incident report to group incidents by their status, and then add an additional rollup level to group the incidents that have the same status by their assigned staff account.
Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133175
NEW QUESTION 32
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + A
- B. Ctrl + N
- C. Ctrl + O
- D. Ctrl + T
Answer: C
Explanation:
To open in a browser (for external documents) use Ctrl + K + O
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllingDisplayOfIncidentReferen-F772D24C
NEW QUESTION 33
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
- A. Add all related search terms to an aliases.txt.file.
- B. Include the search terms in both Answer Keyword and Stop Word.
- C. Include the search terms in Answers Keywords
- D. Include search terms in Stop Words
- E. Include search term in Search priority word.
Answer: A
Explanation:
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out "global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
Reference:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308
NEW QUESTION 34
Which statement is true about generic objects?
- A. A generic object representation must be built for custom objects.
- B. Batching and chaining operations are supported only by generic objects.
- C. CRUD operations cannot be performed with generic objects.
- D. A generic object representation must be built for handling standard objects.
Answer: B
Explanation:
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
Reference:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION 35
Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)
- A. Answer ID
- B. Rating
- C. Description
- D. Author
- E. Summary
Answer: A,E
Explanation:
Viewing the Answer Details
When you click a link in the # Answers column of the report, you can view the following answer details.
Reference:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAC/Chunk528507396_d110.htm#aa1237135
NEW QUESTION 36
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
- A. Answer articles cannot be printed.
- B. Multiple answers cannot be updated simultaneously.
- C. Answer articles can be copied.
- D. Answer articles can be archived but not deleted.
- E. Answer articles can contain variables.
Answer: C,E
NEW QUESTION 37
What should you do to ensure two published answers are always returned for a specific search word?
- A. Create multiple search words associated within a single priority word group.
- B. List the search word under Stop words.
- C. Create multiple Priority words that share the same name.
- D. List the search word under both Answers Keywords and Stop words.
- E. List the search word under Answers Keywords.
Answer: E
Explanation:
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
Reference:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAdvancedonCustomerPortal
NEW QUESTION 38
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)
- A. tasks that are unassigned
- B. open tasks only
- C. tasks for specific users
- D. tasks related to specific content types only
- E. tasks that are assigned
Answer: A,B,C
Explanation:
Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897
NEW QUESTION 39
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