OmniStudio-Consultant Dumps - Grab Out For [NEW-2021] Salesforce Exam
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Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 27
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
- A. Get and update data in Salesforce
- B. Display error messages to the user
- C. Send DocuSign emails for signature
- D. Organize data into multiple pages
- E. Get and update data through APIs
Answer: A,C,E
NEW QUESTION 28
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Add Cancel and Save options for the user
- B. Create child OmniScripts for branched flow
- C. Use the Conditional View property on a Step or Block element
- D. Use the Radio Input property for a Step or Block element
Answer: C
NEW QUESTION 29
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Create a reusable OmniScript to update address information.
Answer: D
NEW QUESTION 30
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Each step uses DataRaptor Extract Actions to retrieve Salesforce dat a. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers
- A. Combine the DataRaptors into an Integration Procedure
- B. Add Limit filter in DataRaptor Extract
- C. Add Order By filter in DataRaptor Extract
- D. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts
Answer: A,D
NEW QUESTION 31
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
- A. New Card State
- B. Blank Card State
- C. Edit Mode State
- D. Active Card State
Answer: D
NEW QUESTION 32
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Text Area
- B. Input Block
- C. Step
- D. Headline
Answer: D
NEW QUESTION 33
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. Request higher limit
- B. View credit score history
- C. Verify a transaction
- D. Make a payment
- E. View statements
Answer: B,D,E
NEW QUESTION 34
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Streaming API
- B. DataRaptor Extract
- C. Integration Procedure
- D. REST
Answer: C
NEW QUESTION 35
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?
- A. Flyouts
- B. States
- C. Zones
- D. Actions
Answer: A
NEW QUESTION 36
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Read and write data to external systems
- B. Combine requests into a single response
- C. Transform data
- D. Read and write data to Salesforce
Answer: C,D
NEW QUESTION 37
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Combine these actions into an Integration Procedure
- B. Change DataRaptors to extract single objects
- C. Add conditional views to the OmniScript
- D. Add reusable OmniScripts for each step
Answer: A
NEW QUESTION 38
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Edit Block
- B. Datatable
- C. Remote Action
- D. Response Action
Answer: A,D
NEW QUESTION 39
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. Integration Procedure Action
- B. DataRaptor Transform Action
- C. HTTP Action
- D. DataRaptor Post Action
Answer: A
NEW QUESTION 40
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows aggregate functions
- B. Allows text concatenation using algebraic operators
- C. Allows AI integration to calculate next best offer using policy attributes
- D. Allows multiple versions that will execute based on when the request is made
Answer: B
NEW QUESTION 41
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- C. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- D. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
Answer: D
NEW QUESTION 42
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * An OmniScript with a Step for client information
* Block Elements for investment instruments - C. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - D. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information
Answer: B
NEW QUESTION 43
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Create a reusable OmniScript to update address information.
Answer: D
NEW QUESTION 44
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?
- A. HTTP Action
- B. DataRaptor Post Action
- C. DataRaptor Extract Action
- D. Integration Procedure Action
Answer: C
NEW QUESTION 45
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Customer name, title, phone, email
- B. Terms and Conditions for each policy
- C. Policies including type, issue date, amount
- D. Guided troubleshooting process
Answer: A,C
NEW QUESTION 46
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. DataRaptor Turbo
- B. Calculation Procedure
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION 47
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Flyouts
- B. Repeat Block
- C. Datatable
- D. States
Answer: C,D
NEW QUESTION 48
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Block Element with the Collapse property enabled
- B. Use a Custom Style to adjust height and width
- C. Use a Datatable element
- D. Use a Zone Template
Answer: A,C
NEW QUESTION 49
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Number
- B. Currency
- C. Radio
- D. Multi-select
Answer: B,C
NEW QUESTION 50
What is the purpose of a DataRaptor Load?
- A. Load data to an Interface object
- B. Post data to Salesforce APIs
- C. Send data to a PDF template
- D. Write data to Salesforce objects
Answer: D
NEW QUESTION 51
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