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NEW QUESTION 41
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?
- A. Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.
- B. Use an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
- C. Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.
- D. Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
Answer: B
NEW QUESTION 42
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
- A. Add the field history tracking related list to the assets page and configure the asset relationships object
- B. Add the related asset related list to the asset page and configure the asset relationships object
- C. Add the field history tracking related list to the asset page and configure the product request object
- D. Add the related asset related list to the asset page and configure the product request object
Answer: B
NEW QUESTION 43
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
- A. Service Territory Members
- B. Accounts
- C. Service Territories
- D. Service Appointments
Answer: B
NEW QUESTION 44
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
- A. Create a crew with two Technicians
- B. Create a single Service Appointment.
- C. Create two Service Crews.
- D. Create a work rule with two required skills.
Answer: A
NEW QUESTION 45
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. scheduled end
- B. arrival window end
- C. scheduled start
- D. arrival window starts
Answer: C,D
NEW QUESTION 46
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
- A. Preferred Resources
- B. Match Boolean
- C. Match Fields
- D. Required Resources.
Answer: B
NEW QUESTION 47
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?
- A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
- B. Add the container as an asset on the account and mark the parts internal assets.
- C. Create a hierarchical relationship between the parent product container and child parts products.
- D. Add the container as a product on the account and the parts to a child product related list.
Answer: A
NEW QUESTION 48
A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?
- A. Platform Event
- B. Push Topic Event
- C. Generic Event
- D. Change Data Capture Event
Answer: B
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/pushtopic_events_intro.htm
NEW QUESTION 49
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- B. Create two Service Reports and add one Signature Block to each Report.
- C. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
- D. Create two custom fields for the Service Appointment and use Flows to capture each signature.
Answer: A
NEW QUESTION 50
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Assigned Resources, Owner of Service Appointment and members of Service Territory
- B. Owner of Service Appointment and members of User Territory
- C. Owner of Service Appointment and members of Service Territory
- D. Assigned Resources, Owner of Service Appointment and members of User Territory
Answer: B
NEW QUESTION 51
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
- A. Emergency scheduling
- B. Customer first scheduling
- C. Resource Schedule optimization
- D. Global optimization
Answer: A
NEW QUESTION 52
Northern Trail Outfitters is migrating from a legacy emailing tool to Marketing Cloud. As part of the migration, they have to go through a security review. Their data privacy team has made it clear that the data in the sandbox should never be mixed with data In production during testing cycles.
What recommendation would a consultant provide on the architecture to fulfill this requirement?
- A. Implement two separate Marketing Cloud instances.
- B. Use Subscriber Filter per business unit to filter production from test data.
- C. Create one or more additional business units for testing.
- D. Ensure test sends are done from data extensions with attribute 'Is Testing1.
Answer: A
NEW QUESTION 53
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Utilize Triggers to send emails to relevant users.
- B. Enable Notifications in Field Service Settings.
- C. Enable Push Notifications in the Service Console app.
- D. Utilize Schedules Jobs from the Field Service Admin app.
Answer: B
NEW QUESTION 54
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?
- A. Create work order line item, each with its own child service appointment
- B. Create a multiple service appointment, each with its own child task records
- C. Create a custom object records, each with its own child service appointment
- D. Create a multiple service appointment each with its own child work order line item
Answer: A
NEW QUESTION 55
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Attach a picture of the credit card
- B. Install an AppExchange package.
- C. Add a custom filed to store the credit card number
- D. Create a custom payments object
Answer: B
NEW QUESTION 56
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
- A. Use Assets and define a hierarchy.
- B. Use an ERP to manage the BoM.
- C. Use Products and add to an Order.
- D. Use a custom object to model the BoM.
Answer: B
NEW QUESTION 57
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