Best Value Available! 2023 Realistic Verified Free Salesforce-Loyalty-Management Exam Questions
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NEW QUESTION # 11
In which two scenarios should an Administrator use member engagement attributes?
- A. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- C. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
- D. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
Answer: B,D
NEW QUESTION # 12
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Loyalty Program Member page
- B. Transaction Journal
- C. Contact page
- D. Account page
- E. Loyalty Program Member Related List
Answer: A,B,E
NEW QUESTION # 13
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
- A. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
- B. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
- C. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
- D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
Answer: B
NEW QUESTION # 14
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Enable Service Connector for Promotion Escalations.
- B. Automatically Add a New Individual Relationship
- C. Send Loyalty Promotion Segments to marketing Cloud
- D. Enable Connector Settings on all the Loyalty Objects
- E. Activating and Publishing the Segment
Answer: B,D,E
NEW QUESTION # 15
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Modify the Marketing user profile to include permission to run reports.
- B. Enable CRM Analytics and create a Loyalty app.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Create a permission set to run reports and assign it to marketing users.
Answer: B
NEW QUESTION # 16
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
- A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- B. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- C. The Default Workflow User is missing the Data Pipelines Base User permission set license
- D. The Default Workflow User is missing the Loyalty Management permission set license
Answer: B
NEW QUESTION # 17
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To offer promotions in real-time to customers.
- B. To create unified profile from multiple source of truth and build a golden record.
- C. To be able to send personalized marketing emails in batches.
- D. To enable the purchasing of products and take payment.
Answer: A
NEW QUESTION # 18
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign user access to permission sets for analytics for Loyalty.
- B. Assign access by checking CRM Analytics plus user
- C. Assign the user the analytics profile for analytics for Loyalty.
- D. Assign user access to the analytics for Loyalty role.
Answer: A
NEW QUESTION # 19
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. Data pipeline user
- B. CLAAnalytics base admin
- C. CRM Analytics User
- D. Loyalty Analytics User
Answer: B
NEW QUESTION # 20
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
- C. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
Answer: B,C,E
NEW QUESTION # 21
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
Answer: D
NEW QUESTION # 22
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Last Modified Date
- B. Created Date
- C. Current Member Count
- D. Reporting Enabled (Boolean)
Answer: A,B
NEW QUESTION # 23
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Create the Experience Cloud site
- B. Associate the Loyalty Program with the site
- C. Activate the Experience Cloud site
- D. Add the relevant Experience Cloud components to the pages
Answer: C
NEW QUESTION # 24
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Resetting tier points
- B. Loyalty membership merge
- C. Loyalty member enrollment
- D. Loyalty member profile
Answer: C,D
NEW QUESTION # 25
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Qualifying Points
- B. Non-Qualifying and Qualifying Points
- C. Tier Qualifying Points
- D. Non-Qualifying Points
Answer: D
NEW QUESTION # 26
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The currency type field must correspond to non-qualifying.
- B. The qualifying point reset date, period, and frequency are set on the tier group.
- C. The Loyalty tier group field is populated.
- D. The Currency type field must correspond to qualifying.
Answer: B,D
Explanation:
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
NEW QUESTION # 27
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
- B. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- C. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- D. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
Answer: D
NEW QUESTION # 28
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Product" option and map the green soda to the partner
- B. Choose ''Category'' option and map the Chocolate cookies to the partner.
- C. Add the partner in the lookup on the snack product
- D. Add the partner in the Lookup on the Chocolate cookie product.
Answer: A,C
NEW QUESTION # 29
What three facts should the administrator consider when creating and managing member groups?
- A. Vouchers can't be issued to groups.
- B. Groups are associate with tiers.
- C. Qualifying points can't be transferred to a group.
- D. Accrual type transactions associated with a group can be canceled.
- E. Promotions can't offered to groups.
Answer: B,D
NEW QUESTION # 30
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
Answer: B,C
NEW QUESTION # 31
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