[2024] Use Valid CIS-ITSM Exam - Actual Exam Question & Answer
Test Engine to Practice CIS-ITSM Test Questions
NEW QUESTION # 12
If you modify base instance process, it will be skipped during upgrades.
- A. True
- B. False
Answer: A
NEW QUESTION # 13
Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers from the below options
- A. Create Incident
- B. Create Problem
- C. Request Catalog
- D. Create Change
- E. Search Catalog Item
Answer: A,C,E
NEW QUESTION # 14 
Which two of the examples above have correct System.debug statements? (Choose two.)
- A. Example 1
- B. Example 3
- C. Example 4
- D. Example 2
Answer: A,D
NEW QUESTION # 15
An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?
- A. Add @testVisible to the method in the class the developer is testing.
- B. Use system.assert() in testSetup to verify the values are being returned.
- C. Call the Apex class method from a testMethod instead of the testSetup method.
- D. Verify the user has permissions passing a user into System.runAs().
Answer: C
NEW QUESTION # 16
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
- A. Use incident itil role template as the master template to build all other ITSM templates
- B. Make sure Notification requirements and test plans are in the project scope from the start
- C. When possible, maximize the quality or email updates to customers
- D. Use templates to ensure consistency and ease of configuration
- E. Get input from Marketing department, regarding format of customer/caller facing notifications
Answer: A,B,E
NEW QUESTION # 17
What is the relationship between User table and Location table?
- A. One-to-many (one user can have many locations)
- B. One-to-many (one location can be assigned to many users)
- C. One-to-one
- D. Many-to-many
Answer: B
Explanation:
A user can have only one location, but the same location can be used for many users.
NEW QUESTION # 18
Which of the following reports are available for incidents in the baseline instance? (Choose three.)
- A. Incidents by Priority and State
- B. Critical Open Incidents
- C. Closed Incidents
- D. Incidents Open per Month
- E. Incidents Open per Week
Answer: A,B,E
NEW QUESTION # 19
REVIEW
Which key performance indicators can be influenced by effective Problem Management? Select all that apply.
- A. Average time to close a Problem
- B. Average Time to Resolve a High Priority Incident
- C. % of Incidents Resolved on First Contact
- D. % of high priority Problems
Answer: A,D
NEW QUESTION # 20
How to configure the fields to be copied from the original incident when an incident is copied?
- A. Modify the incident property "com.snc.incident.copy.fields"
- B. Modify the incident property "com.snc.incident.copy.attributes"
- C. There's a predefined set of fields to be copied and they cannot be changed
- D. Modify the incident property "com.snc.incident.copy.columns"
Answer: B
NEW QUESTION # 21 
The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?
- A. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
- B. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- C. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- D. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
Answer: A
NEW QUESTION # 22
Which table do all technical configuration items extend from?
- A. Technical Configuration Item [technical_cmdb_ci]
- B. None of the listed answers
- C. Configuration Item [cmdb_ci]
- D. Base Configuration Item [item]
Answer: C
NEW QUESTION # 23
Which table is used to store emergency change requests?
- A. Emergency CR [emergency_cr]
- B. Emergency Change Request [emergency_change_request]
- C. Change [change]
- D. Change Request [change_request]
Answer: D
Explanation:
Explanation
All types of change requests are stored in the same table: Change Request [change_request].
NEW QUESTION # 24
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
- A. Edit in Item Designer
- B. Edit in Catalog Builder
- C. Edit in Catalog Item Designer
- D. Edit in Form Designer
Answer: B
Explanation:
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/catalog-builder.html
NEW QUESTION # 25
Which of the following ITIL terms refers to the cause of one or more incidents that is typically unknown at the time of detection?
- A. Unknown Error
- B. Problem
- C. Issue
- D. Configuration Item
Answer: B
NEW QUESTION # 26
Universal Containers wants to use an external Web Service provided by a third-party vendor to validate that shipping and billing addresses are correct. The current vendor uses basic password authentication, but Universal Containers might switch to a different vendor who uses OAuth.
What would allow Universal Containers to switch vendors without updating the code to handle authentication?
- A. Custom Setting (List)
- B. Custom Metadata
- C. Named Credential
- D. Dynamic Endpoint
Answer: A
NEW QUESTION # 27
Which of the following can be achieved by a user with itil role? (Choose four.)
- A. Create CI Class
- B. Create CI
- C. Associate CI to Task
- D. Add CI to Change Request
- E. Delete CI
Answer: B,C,D,E
NEW QUESTION # 28
......
CIS-ITSM Actual Questions Answers PDF 100% Cover Real Exam Questions: https://www.examdumpsvce.com/CIS-ITSM-valid-exam-dumps.html
CIS-ITSM Real Exam Questions Test Engine Dumps Training With 115 Questions: https://drive.google.com/open?id=1hnuvtrj4d9yfDHB5S_D8FaQOVvdkQXgz
