[2021] ITIL-4-Foundation Answers ITIL-4-Foundation Free Demo Are Based On The Real Exam
ITIL-4-Foundation [Nov-2021 Newly Released] Exam Questions For You To Pass
NEW QUESTION 231
Which is a purpose of the 'engage' value chain activity?
- A. Providing transparency and good relationships
- B. Ensuring the continual improvement of services
- C. Ensuring that the organization's vision is understood
- D. Meeting expectations for quality, costs and time-to-market
Answer: A
NEW QUESTION 232
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas that are not being actioned immediately are removed from the CIR
- B. Improvement ideas from many sources are kept in a single CIR
- C. Improvement ideas are tested, funded and agreed
- D. Improvement ideas are documented, assessed and prioritized
Answer: D
NEW QUESTION 233
Which statement about change authorities is CORRECT?
- A. Change authorities are assigned for each type of change and change model
- B. Change authorities are only required for authorizing emergency changes
- C. Change authorities are assigned when each change is deployed
- D. Change authorities are only required for authorizing normal changes
Answer: A
NEW QUESTION 234
Which role approves the cost of services?
- A. Customer
- B. Change authority
- C. User
- D. Sponsor
Answer: D
NEW QUESTION 235
Which statement BEST describes the value of service strategy to the business?
- A. It reduces the duration and frequency of service outages
- B. It enables the service provider to understand what levels of service will make their customers successful
- C. It allows higher volumes of successful change
- D. It reduces unplanned costs through optimized handling of service outages
Answer: B
NEW QUESTION 236
Which is a purpose of the 'relationship management' practice?
- A. To systematically observe services and service components
- B. To be the entry point and single point of contact for the service provider with all of its users
- C. To protect the information needed by the organization to conduct its business
- D. To identify, analyze, monitor, and continually improve links with stakeholders
Answer: D
NEW QUESTION 237
What should be done for every problem?
- A. It should be diagnosed to identify possible solutions
- B. It should be prioritized based on its potential impact and probability
- C. It should be resolved so that it can be closed
- D. It should have a workaround to reduce the impact
Answer: B
NEW QUESTION 238
What is defined as any financially valuable component that can contribute to the delivery of a service?
- A. IT asset
- B. Event
- C. Configuration item
- D. Product
Answer: A
NEW QUESTION 239
What is used to link activities within the service value chain?
- A. Opportunity, demand and value
- B. Service level agreements
- C. Service desk
- D. Inputs, outputs and triggers
Answer: A
NEW QUESTION 240
Which is an example of improving service utility using service management automation?
- A. Pre-determined routing of a service request
- B. Monitoring service availability
- C. Faster resource allocation
- D. Reducing the time to compile service data
Answer: C
NEW QUESTION 241
Which is intended to help an organization adopt and adapt ITIL guidance?
- A. Practices
- B. The four dimensions of service
- C. The guiding principles
- D. The service value chain
Answer: C
NEW QUESTION 242
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
- A. existing information
- B. revised processes
- C. new methods
- D. additional measurements
Answer: A
NEW QUESTION 243
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
- A. Focus on value
- B. Optimize and automate
- C. Keep it simple and practical
- D. Progress iteratively with feedback
Answer: A
NEW QUESTION 244
Which dimension of service management considers governance, management, and communication?
- A. Partners and suppliers
- B. Information and technology
- C. Value streams and processes
- D. Organizations and people
Answer: D
NEW QUESTION 245
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?
- A. Centralized
- B. Local
- C. Outsourced
- D. Virtual
Answer: C
NEW QUESTION 246
Which will NOT be handled as a service request?
- A. A complaint about a support team
- B. The degradation of a service
- C. The replacement of a toner cartridge
- D. The provision of a laptop
Answer: B
NEW QUESTION 247
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
- A. Change enablement
- B. Monitoring and event management
- C. Relationship management
- D. Release management
Answer: A
Explanation:
Explanation/Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/
NEW QUESTION 248
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ITIL ITIL-4-Foundation Exam: Basic Questions With Answers: https://drive.google.com/open?id=1T422Tr2NnEQWntyVOn6zZyyTKFgx-OpW
