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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A. Prototyping
B. Journey mapping
C. Ideation

Question 2

Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A. Unsure half of the meeting time is dedicated to answering questions.
B. Turn the camera off so the audience can focus on the sides presented
C. Ask open ended questions to the audience to maintain their involvement.

Question 3

Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?

A. Create a focus group among internal stakeholders to advocate consideration of bias.
B. Evaluate multiple AI vendors with commerce solutions that must be ethical.
C. Publish a publicly accessible set of ethical principles and guides

Question 4

In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A. Business model canvas
B. Criteria scorecard
C. Prioritization matrix

Question 5

Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?

A. Consequence Scanning Workshop
B. Jobs to be Done Framework
C. Human-Centered Design

Solutions: