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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice makes new services available for use?

A) Change enablement
B) Release management
C) Deployment management
D) IT asset management

2. Which is an activity in the 'Problem control' phase of problem management?

A) Reviewing incident records to identity trends
B) Documenting the steps in workaround
C) Re-assessing a known error to manage the ongoing impact.
D) Implementing a technical fix to resolve an issue

3. Which is an activity of 'problem identification'?

A) Analyzing the cause of problems
B) Analyzing information from software developers
C) Establishing potential permanent solutions
D) Establishing problem workarounds

4. A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A) Known error
B) Problem
C) Event
D) Incident

5. Which stakeholders co-create value in a service relationship?

A) Consumer and provider
B) Investor and supplier
C) Investor and consumer
D) Provider and supplier

Solutions: