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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) get installation training to help the customer stay involved in each step of the process
B) get expert supervision while the IT team installs the new devices to ensure it is done correctly
C) optimize the customer's IT resources with expert deployment
D) achieve global consistency in the installation and setup of devices
E) provide customers with return packaging in case they decide to exchange products

2. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Defective Media Retention
B) Accidental Damage Protection and Next Business Day Onsite Services
C) Next Business Day Onsite and Installation
D) Configuration Services and Defective Media Retention

3. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Deinstallation + Image load + Installation services
B) Installation services + Labeling and Tagging + Data and Device Security
C) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
D) Next Business Day onsite + Labeling and Tagging

4. Which types of HP Services contracts are available to your customers? (Select two.)

A) Transactional
B) Adjustable
C) Durational
D) Standard
E) Custom

Solutions: