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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

Question 1

Which element should be included in a report to HP?

A. a copy of the error log from the system BIOS
B. the cause of the error and the parts replaced
C. an explanation of the problem in high-level technical detail
D. the reasons for the delayed start of onsite service

Question 2

A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?

A. The customer can bring the notebook to any service center in any country.
B. The customer should check with the service center in the foreign country.
C. The customer must return the product to a country where the product is supported.
D. The customer has invalidated the warranty by traveling outside their region.

Question 3

What is the primary function of MXM graphics modules in portables?

A. provides the ability to use scalable link interface (SLI) graphic processors
B. allows the graphics processor to be easily upgraded
C. allows an embedded video chipset installation
D. provides high-definition hardware support

Question 4

A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

A. Enable boot logging.
B. Restore the factory image.
C. Replace the hard drive.
D. Analyze the win.ini file.

Question 5

A customer has reported a potential safety issue with their HP computer. What should you do?

A. Try to duplicate the problem.
B. Escalate to HP for further investigation.
C. Confirm warranty coverage.
D. Repair the computer.

Solutions: