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| Section | Objectives |
|---|---|
| Topic 1: Customer Needs and Business Requirements | - Cost optimization and efficiency drivers - Enterprise printing workflows and document management - Small and medium business printing needs |
| Topic 2: HP Value Proposition and Differentiation | - Reliability and total cost of ownership - Sustainability and environmental considerations - Security and managed print services |
| Topic 3: HP Imaging and Printing Portfolio Overview | - Printer and multifunction device categories - Inkjet and Laser printing technologies - Print solutions and services ecosystem |
| Topic 4: Sales Fundamentals | - Solution mapping to customer requirements - Consultative selling approach - Basic competitive positioning |
1. What is the key driver in a transactional sale?
A) the customer
B) perceived customer benefits
C) the product
D) long-term planning
2. What is an advantage of a multifunction printer?
A) It can print faster than a single function printer can.
B) It takes up less floor space than individual devices for faxing, scanning, printing, and copying.
C) Once it has reached its monthly print volume, it automatically turns off to limit excess copy charges to the client.
D) It uses fewer supplies than a single function printer does.
3. What is likely to happen when a business customer begins using more color in the marketing documents that they send to customers?
A) increased response from customers
B) decreased costs of printing marketing documents
C) increased costs of mono printing
D) decreased response from customers
4. What is the advantage of HP Care Packs?
A) They can be purchased for third-party products.
B) They are easy to buy, easy to use, and flexible.
C) They include free upgrades to HP devices.
D) They are included in the standard product warranty,
5. What is the first thing your client should do when developing green initiatives?
A) Survey their employees to see which initiatives to focus on first
B) Calculate their carbon footprint as a baseline
C) Research the current issues involving sustainability
D) Determine how to reduce the impact of the proposed initiatives
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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Every actual question can be found in your HP Imaging and Printing Sales Fundamentals Exam dumps.
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