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IIC Advanced Skills for the Insurance Broker and Agent Sample Questions:

1. XYZ Insurer is known for using the first-in principle. If multiple brokers request quotations for a new applicant, how does XYZ Insurer respond?

A) Negotiates with each broker based on the same terms and conditions
B) Blocks itself from dealing with other brokers on the risk
C) Releases quotes for each broker sequentially
D) Cooperates with the largest brokerage

2. Charlotte, a broker, is meeting a potential client in person, and hopes to close the new business account. The potential client is a contractor, a line of work which Charlotte also has past experience in.
a) Explain how Charlotte can present herself professionally in the meeting to establish credibility with the client.
b) Explain the value of establishing credibility with the client and the value Charlotte brings to the interaction.

3. The owner of a small bookstore arranges to have a reputable courier deliver an expensive set of antique encyclopedias to the store after it closes. The next morning, he notices several encyclopedias are missing from the set. He reports this situation to his broker, who advises that the loss will be covered under his commercial property broad form if he can provide which type of proof?

A) Declaration under oath confirming it was a fidelity loss
B) Evidence that the loss occurred as a result of mysterious disappearance
C) Sworn statement from the courier that the set was delivered in its entirety
D) Documented evidence showing the encyclopedias were in the owner's care, custody, and control

4. Davies Architect has opened two new offices in the last quarter. Its recent claims history includes a break-in at its head office a month ago and legal action against the firm due to a structural mistake made by the architect and engineer six months ago. The firm's insurance broker is reviewing its current insurance program, and the renewal date is in two months. Due to stable market conditions, there have been no recent changes made by insurers to policy wordings or pricing. The firm has been very cooperative with providing information. Briefly discuss how the broker would review the renewal for this architectural firm.

5. What is a disadvantage of a broker using one-way communication with clients?

A) Too costly
B) Time consuming
C) Lack of generalization for clients
D) Client may not read the communication

Solutions: