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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Organizational unit
C) Business role
D) Employee

2. Which field do you use when allowing resource planning of service ticket items?

A) Resource relevant
B) Demand relevant
C) Scheduling relevant
D) Dispatch relevant

3. A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A) Unrestricted read access and restricted write access
B) Restricted read access and unrestricted write access
C) Restricted read and write access
D) Unrestricted read and write access

4. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Service team
B) Ticket category
C) Schedule condition
D) Measurement attributes
E) MDRO run

5. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Microsoft SharePoint
B) Google Docs
C) MindTouch
D) SAP Jam

Solutions: