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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Ramp-up support
B) 7 x 24 root cause analysis
C) Robust Service Level Agreements (SLA)
D) SAP system backup

2. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP customers
B) A platform for realizing the value of SAP Enterprise Support
C) An enablement program for SAP partners
D) A comprehensive view on a project/release plan with all quality gates and their associated activities

3. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A note needs to be created based on the result of the investigation.
B) The message requires further qualification.
C) Trace files require further analysis.
D) A fix is required.

4. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Create a message using the component SV-SMG-SUP within Service Desk.
B) Send an email to SAP EMEA Support.
C) Call the Customer Interaction Center.
D) Call your account manager to ask for help.

5. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A) Assign the incident to a product component.
B) Ensure the end user activities are documented step by step.
C) Complete the problem description.
D) Provides fixes in the form of patches.

Solutions: