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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

Question 1

When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A. The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
B. The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
C. The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
D. The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.

Question 2

Which of the following is needed to be able to add any new accounts from settings options on a BlackBerry 10 (BB10) device?

A. Battery should be more than 20%
B. NFC radio should be on
C. Server needs to only have Activesync enabled
D. Wi-Fi should be turned on with access to the host server for which the account is to be added

Question 3

A user receives a new BlackBerry and can no longer use the Hands Free option in their car. Which of the following connections would allow this user to connect a BlackBerry to the software in a car?

A. Bluetooth
B. Security and Privacy
C. Media Sharing
D. Accounts

Question 4

How can a custom ringtone be configured for a contact?

A. Setting -> Notifications -> Contacts -> Custom Ring Tone
B. Contacts-> Select Contact-> Edit-> Phone Ring Tone
C. Setting -> Notifications -> Contacts -> Phone Ring Tone
D. Contacts-> Select Contact-> Edit-> Custom Ring Tone

Question 5

Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A. Settings > Help > Support > Create Report
B. Help > Support > Create Report
C. Settings > Support > Create Report
D. Options > Help > Support > Create Report

Solutions: