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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which statement is true?

A) Non-financial benefits should be identified by the customer's finance representative
B) In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
C) Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
D) Customer satisfaction improvement represents a financial benefit

2. What is a gap analysis used to identify?

A) The year-to-date over-run in a customer's IT actual spending vs. budget
B) Capabilities which the customer does not have today, but needs to fulfill business goals
C) A customer network's capacity difference vs. the highest possible with advanced technology
D) The number of connections that can be supported with the existing wireless infrastructure

3. What is the reason for identifying business case dependencies?

A) Customer business executives expect Cisco to minimize the actions their teams are required to execute
B) They are most likely to help you propose and defend solutions with larger customer investments
C) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
D) To improve alignment between the customer IT organization and business units

4. What relieves a customer's pain points and directly enables business results?

A) An IT solution aligned to customer needs
B) Industry best practice Business Model Canvas
C) Cisco Validated Designs
D) Analysis of a customer's value chain

5. Which reason would be appropriate to disqualify a solution from being included in your recommendations?

A) The solution includes new products which the customer previously did not have interest in purchasing
B) The features for a new release of the solution's main product are not yet finalized
C) The solution's core product will be discontinued before the customer's purchasing timeframe
D) The cost and benefits can only be estimated within a 20% range of accuracy

Solutions: