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The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title
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Avaya 6209 Exam Syllabus Topics:
| Section | Objectives |
| Application Deployment | - Configuration of multimedia services
- Orchestration Designer usage
|
| Administration and Reporting | - Real-time monitoring
- Historical reporting and analytics
|
| Design and Integration | - Network and licensing requirements
- System integration with Avaya Aura platform
|
| Avaya Aura Contact Center Overview | - Contact Center architecture and components
- Deployment models and server types
|
| Maintenance and Troubleshooting | - Issue resolution and recovery procedures
- System diagnostics
|
| Contact Center Multimedia | - Inbound multimedia contact types (email, IM, web, SMS, etc.)
- Outbound campaign management
- Routing and prioritization mechanisms
|